Ticket triage, asset and access management, and onboarding automation — all inside Teams and SharePoint. Your IT team stops drowning in password resets and starts fixing what actually needs an engineer.
Remote work and BYOD have pushed request volume past what most IT teams can staff their way out of. See how AI triage cuts ticket resolution time to under 10 seconds.
Internal IT request volume has jumped 35% with the shift to remote and hybrid work, without a matching rise in headcount.
Average ticket resolution time has risen 19% year over year as queues fill with routine, low-risk requests.
Help desk managers rank staff turnover as their top operational challenge — tribal knowledge walks out the door with every departure.
Password resets, access requests, and basic troubleshooting make up the bulk of most internal service desk queues.
From the first ticket to the last decommissioned laptop, Helpdesk360 keeps IT operations inside the tools your team already lives in — and read what Copilot agents can (and can't) do for your service desk.
Tickets submitted in Teams are classified and routed automatically — no more manually sorting a shared inbox.
Known-issue tickets are diagnosed and resolved automatically, with a full trace of what was checked and fixed.
Devices, licenses, and access grants are tracked against the employee who owns them, with expiry reminders built in.
New-hire equipment, access, and accounts are provisioned automatically — and revoked the moment someone leaves.
Resolved tickets feed a searchable knowledge base, so the next similar issue resolves itself.
Every ticket, approval, and access change is logged automatically — ready the moment security or compliance asks.
An employee submits a request from Teams — no separate helpdesk portal to remember.
Known issues are diagnosed and resolved automatically against your runbooks.
Anything outside the playbook is routed to the right engineer, with full context attached.
Resolution steps, assets touched, and access changes are logged automatically.
"We stopped watching our queue grow the week Tier-1 tickets started resolving themselves. It’s not a new tool our team had to learn — it’s the Teams and SharePoint they already lived in, just with a memory."
Daniel Ortiz, IT Operations (via the Appz360 blog)Helpdesk automation software triages, routes, and resolves IT tickets — like password resets and access requests — without a technician touching every case. Helpdesk360 does this natively inside Microsoft Teams and SharePoint.
Helpdesk360 can run alongside or replace a standalone ticketing tool. Because it deploys through a single Microsoft 365 app registration, most teams retire their old ticketing license within the first month.
No. Helpdesk360 runs entirely inside your own Microsoft 365 tenant. No ticket, asset record, or attachment is copied to an external database.
Those platforms ask you to migrate your service desk into a new system. Helpdesk360 is deployed on the SharePoint and Teams tenant you already run, so employees submit and track tickets where they already work.
Most IT teams are live within days, since Helpdesk360 deploys through a single Microsoft 365 app registration rather than a data migration project.
See Helpdesk360 triage a real ticket end to end, with your own routing rules and asset catalog.
No credit card required · Native to Microsoft 365 · Your data never leaves your tenant