Helpdesk360 is an AI-triaged IT helpdesk app built natively on Microsoft Teams and SharePoint. Tickets are classified, routed, and often auto-resolved in seconds — with asset, access, and SLA tracking built in.
Every layer — access, application, data, and security — runs inside your own Microsoft 365 tenant. No ticket ever leaves your organization's cloud.
Employees and IT agents each see exactly the tickets assigned or relevant to them, in real time.
Tickets are classified and routed automatically, with routine requests auto-resolved in seconds.
Track hardware, software licenses, and access requests alongside every ticket that touches them.
Escalations, SLA reminders, and approvals run as Power Automate flows — no separate backend.
Resolution time, SLA compliance, and ticket volume surface directly in Power BI dashboards.
Every ticket, escalation, and resolution is logged, with retention policies enforced through Microsoft Purview.
An employee raises an issue through Teams, a web form, or email — no separate portal to remember.
Helpdesk360 classifies the ticket, checks it against known resolutions, and sets priority automatically.
Routine issues resolve instantly; everything else routes to the right IT agent with full context.
SLA timers, escalations, and audit trails run automatically until the ticket is closed.
Single sign-on with the Microsoft 365 account employees already use.
Employee, IT agent, and admin roles each scoped to exactly what they need.
Standard Microsoft 365 encryption protects every ticket, always.
Ticket content is classified and protected using Microsoft Purview labels.
Every ticket, escalation, and resolution is logged for compliance review.
Ticket records are retained and disposed of automatically per your organization's policy.
Helpdesk360 is an AI-triaged IT helpdesk app built natively on Microsoft SharePoint and Teams. It routes tickets, tracks assets and access requests, and enforces SLAs inside your existing Microsoft 365 tenant.
When a ticket is submitted, Helpdesk360's AI classifies it, matches it against known resolutions, and either auto-resolves routine issues or routes it to the right IT agent with priority and context attached.
Tickets, assets, and access records are stored inside your own Microsoft 365 tenant using SharePoint lists and libraries, with retention policies managed through Microsoft Purview — never on a separate third-party server.
Helpdesk360 uses Azure AD authentication, role-based access control, encryption in transit and at rest, sensitivity labels, audit logs, and retention policies enforced through Microsoft Purview.
Deploy Helpdesk360 inside your Microsoft 365 tenant with your own categories and SLAs. No data migration, no new login.
Native to Microsoft 365 · Your data never leaves your tenant